Your shower enclosure is made of high quality tempered safety glass and hardware made from durable brass, stainless steel, or extruded aluminum. With proper care, your shower should stay beautiful and functional for many years to come.

However, if issues do arise, we offer the following warranty, effective from the date of installation:

Warranty Details:

Shower Hardware - The metal hardware that supports the glass in your shower is made up of a base material such as brass, aluminum, or stainless steel; the moving parts found in hinges or pivots; and the colored finish applied to the base material. We warranty that the base metal will remain solid and that the moving parts will continue to operate as designed, for 3 years. Clamps and channel will continue to hold the glass in place, hinges will continue to operate, and pivot parts will continue to pivot.

The hardware warranty does not cover the hardware finish. Although these parts should remain beautiful for years to come, they are susceptible to environmental factors such as the makeup of the water, shower products, cleaning products, dents, scratches, and other damage. We are unable to provide guarantees related to the hardware finish after installation.

Shower Glass - We warranty that the glass panels used to build your shower will not experience spontaneous breakage. In very rare cases, the underlying materials that make up glass may contain foreign matter such as nickel sulfide inclusions that create a stress point in the glass that can lay dormant for long period of time before causing the glass to break. If the glass in your shower breaks without any impact or damage from an outside force, we will replace the glass and provide the labor to install it.

The glass warranty does not cover:

• replacement of hardware - we will either install new glass using the existing shower hardware, or provide a quote to replace the hardware at a cost to the homeowner

• damage caused to shower hardware or other surfaces by the glass breakage

• glass breakage caused by an outside force

• glass scratches, staining, or other types of damage.

Shower Installation Workmanship - Our lifetime warranty for shower installation means that if the hinges, clamps, or other parts have come loose, we will provide the labor to reattach, tighten, or otherwise secure the shower as it was originally designed. The most common warranty call related to shower installation is the hinge loosening around the glass, causing the door glass to shift. There are safety features to keep the glass from coming all the way out of the hinge, but it is possible for the door glass to impact other surfaces. Please discontinue use of the door until we can perform the service work needed to readjust the glass. Adjustments may also be needed due to other factors such as the house settling or walls shifting.

The installation warranty does not cover:

• Issues that cannot be solved by labor alone, such as hardware outside of its warranty period that is no longer functioning correctly. We can provide a quote for additional materials if needed to remedy the issue.

• Attachment issues caused by problems within the walls, curbs, or ceiling where our hardware is attached. In these cases, a general contractor may be needed to remedy the underlying problem.

• The cost of service work provided by 3rd parties. All warrantied services must be performed by DT Glass employees.

Not Covered Under Warranty: Silicone sealant will wear away over time with general washing and use. We do not provide reapplication. A general handyman would be a good source for performing this work and can help with similar maintenance items such as resealing grout.

Normal wear and tear, scratches, and glass not properly cared for are not covered under warranty.

There are no other warranties expressed or implied and the manufacturer will not be responsible for consequential damages arising as a result of defects or repair work.

After inspection, DT Glass, Inc. will determine the appropriate repairs to be performed. Cost for any materials or labor outside of warranty coverage will be homeowner’s responsibility.

Please retain purchase documentation as proof of your warranty. Your invoice from us, or contractor-provided project paperwork is your proof of purchase, and the address is our link to your project. To make a claim under the provisions of the warranty, simply contact DT Glass by phone, by email, in person, or using the contact section of the website.

Download a copy of this Warranty